Coronavirus Response at SAY Clinic

March 18, 2020

The SAY Detroit Family Health Clinic is committed to maintaining a clean and safe environment for all patients, volunteers, staff and visitors while continuing our essential services. As such, we have outlined our efforts to combat the spread of coronavirus (COVID-19), and ask that you please note the following:

General Services

Our primary care visits are currently active. However, we have suspended our health education, physical therapy, and nutrition classes until further notice.

Patient Instructions

Unless you have been contacted otherwise, any previously scheduled appointment will still be held. It is recommended that you call ahead to schedule an appointment before visiting the Clinic. Upon your visit or before scheduling an appointment, Clinic staff will conduct a screening to best determine your next steps if you are experiencing symptoms of COVID-19 and/or have traveled to areas within and outside of the U.S. currently having widespread, sustained transmission of COVID-19.

Volunteer Instructions

Please stay home if you are feeling ill and notify us immediately so we can work with you and other volunteers to find a replacement for your scheduled hours. If you have symptoms of acute respiratory illness or fever, it is recommended to stay home until you are free of fever, signs of fever, and any other symptoms for at least 24 hours without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants). 

Sanitation Protocols

While the clinic maintains strict protocols for ensuring thorough sanitary conditions for exam rooms, common areas, and waiting rooms, cleanings will be increased with greater frequency between clinic sessions. In adherence with guidelines, chairs in the waiting room will be spaced to ensure recommended distances between patients.

Information about this outbreak is changing rapidly. You can stay informed by regularly visiting and

Note, particularly, the current best practices individuals and households can take in helping to prevent the spread of the virus:

  • wash your hands often with soap and water (a minimum of 20 seconds) or use hand sanitizer;
  • avoid touching your eyes, nose, or mouth with unwashed hands;
  • cover your mouth and nose with a tissue when coughing or sneezing;
  • avoid handshakes;
  • regularly clean and disinfect frequently touched surfaces, like doorknobs, keyboards, cell phones, and light switches;
  • learn about the signs and symptoms of COVID-19, which include fever, cough, and difficulty breathing;
  • avoid contact with people who are sick;
  • stay home when you are sick. Call your health care provider’s office in advance of your visit;
  • access services as much as possible online or by phone; and
  • be prepared if there is COVID-19 in your household or a disruption of daily activities in your community. For example, maintain a supply of medications, food, and other essentials in your house. Consider alternative shopping options such as curbside pickups or online deliveries.

This post is subject to change at any time. Please check back frequently for any changes.